Financial Policy and Disclosure

Patients are responsible for the payment of all services provided by Martinsville Urgent Care.

Self-Pay Policy

  • If you are a self-pay patient, you will be required to pay for the office visit before services are rendered.
  • In addition, any remaining balance on your account will be collected at discharge.

Insurance Policy

  • If you are an insurance patient, it is our policy to file for insurance as a courtesy to you, if we have accurate and complete insurance information.
  • If a service is provided that is not covered by your insurance company, you will be the responsible party at the time of service. Non-covered services and supplies may include medical supplies, durable medical equipment, medications, x-ray supplies, and labs you receive at any Martinsville Urgent Care facility.
  • If we have not received a payment from your insurance company within the contracted time frame specified by your insurance company contract with Martinsville Urgent Care, you will be responsible for the balance due.
  • Deductibles, co-payments, and coinsurance will be collected before services are rendered.
  • In special cases, we may need your help in contacting your insurance company for the payment of your services.

Workers Compensation Policy

  • If you are a workers compensation patient, it is our policy to bill your employer or the workers compensation carrier for services rendered.
  • If you are covered under workers compensation, we will accept the payments by the workers compensation carrier as per contracted rates based on the mandated VA state fee schedule.
  • If payment is denied from your workers' compensation carrier, a claim will be submitted with your private insurance on file. Should the private insurance deny the claim, you will become responsible for the entire balance of your services.
  • It will be your responsibility to contact us with the name and address of your employer or the insurance company that covers your employer.

To help in this policy, we ask that you assist us by:

  1. Providing us with current and updated information on yourself and your insurance company.
  2. Presenting an updated photo identification card and insurance card when changes are made
  3. Making the appropriate payment at the time of service, whether it is a deductible, copay, coinsurance, or for the full amount if you are a Self-Pay Patient.